Customer service
You talk to us, not to a call centre
STEAMRS is a small team. We deliberately choose not to outsource our customer service but to do it ourselves. That way we know our products and our customers best, and we can really help you.
- Often a reply within 24 hours
- In-house customer service
- 2-year warranty
Charlotte
STEAMRS customer service
“Chances are you'll be talking to me. Happy to help!”
How to reach us
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Fastest reply
Email us
In practice, email gets you the fastest reply, often within 24 hours.
info@steamers.nl -
WhatsApp
Prefer to text? Send us a message and we'll reply as soon as we can.
Send a WhatsApp · +31 6 51 53 58 38 -
Call by appointment
Would you rather speak to someone? Absolutely. Email your request and we'll happily schedule a call with you.
Request a call
Haven't heard from us after 2 working days? Feel free to email again. It hardly ever happens, but now and then an email slips through.
What customers say about our service
Read all 574 reviews on TrustpilotYour answer might already be here
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Where is my order?
Order on a working day before 23:59 and we ship the same day. In the Netherlands and Belgium it arrives the next day.
View your order -
Returns
You have 14 days to change your mind. Register your return in your customer account or send us a message.
How returns work -
Warranty
All our products come with a 2-year warranty. Something not working properly? Let us know.
Read the warranty policy -
Help choosing
Not sure which steamer suits you? Answer a few short questions and see which one works best.
Go to the quiz
How we can help you fastest
Question about an order?
Include your 4-digit order number in your message. That way we can look up your order straight away.
Something missing from your parcel?
Sometimes we ship your order in 2 parcels, so the other parcel may still be on its way and arrive later. Still not there a day later? Email us and we'll look into it for you.
A part broken?
Email us which part it is. We can often send it to you and only charge the shipping costs it costs us.
Faulty product? Get a step ahead
Along with your order number, send a short video in which we can see or hear the fault. It's the first thing our team will ask for. That way we can watch and listen along and find the fastest solution right away. The easiest way to send a video is via WhatsApp or email.
Check this first
- Is the answer already in the manual? You can download it below.
- Have you descaled your steamer? Do this every six months. Limescale damage is not covered by the warranty. How to descale your steamer
- Dry boiling, switching your steamer on without water in the tank, can blow the fuses inside. This is not covered by the warranty either.
- Not used for a while? Limescale can still build up inside if there was water in the tank. Descale your steamer and always empty the tank if you won't be using it for a while.
Download manuals
Quickly find your answer in your product's manual.
- Luxe Handstomer NederlandsEnglish
- MIDI Kledingstomer NederlandsEnglish
- Professional Kledingstomer NederlandsEnglish
- Fabric Shaver Nederlands
Send us a message
Is your question about an order? Fill in your 4-digit order number so we can help you faster.
