Contact us | Everything for Luxury Garment Care

Our team is available via email Monday through Friday. Please send an email to [email protected] and we'll be at your service with lots of love. We pride ourselves on our responsive customer service and are very happy to help you.

At STEAMRS we take your questions and comments very seriously and we are here to help you in any way we can - we promise!

Whether it's for technical support, product information or just to say hello, our team is here for you. Fill out the contact form or send us an email and we'll do our best to respond within 24 hours.

You can also check out the frequently asked questions below for answers to common questions. We look forward to hearing from you!

We are here for you with all your steamy questions

Do you have a burning question about steaming? Or maybe you just want to chat about fashion care? Our doors are always open to help you. We are here to facilitate your steaming and to help you where needed. Don't hesitate to drop us a line!

Frequently asked questions | FAQ

We are here for you with lots of love!

My order was not delivered correctly

Please email to [email protected] and we will respond within the same (working) day. We will immediately look into what went wrong with the order and its delivery and will do everything possible to resolve it as soon as possible.

My STEAMRS product is not working properly (anymore)

We stand behind the quality and proper operation of our products and we want our customers to enjoy the operation of the handy gadgets for as long as possible. Now, is there something wrong with the ordered item? Don't hesitate to contact us, we are at your service and will look into what is wrong. If necessary, we will ensure that the product is repaired or replaced.

How does the return process work?

Should the order still not be quite what you were looking for, we always offer free returns within 14 days of delivery. If a product appears to be defective, an exchange is also possible. We are very happy to assist you.

Log in via our website in the customer account and register the order here as a return. The return label will be sent via email.
Or Mail to [email protected] and indicate under the order number that you want to exchange/return. You will receive a return label from us.

Refund after return

Upon receipt and processing of your return, you can expect the purchase price to be returned to your account within 1-2 business days.

Can I contact you by phone?

Yes, you certainly can! You can always Whatsap or call to: +31651535838