Delivery & Returns
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Here you can read how quickly your order arrives, what shipping costs and how easy returning is. Around public holidays and busy sale periods, delivery can take a little longer.
Delivery
Our delivery times
- Netherlands
- Tomorrow at your door
- Belgium
- Tomorrow at your door
- Germany
- 1-2 working days
- France
- 1-2 working days
- Other European countries
- 2-3 working days
Order on a working day before 23:59 and it arrives tomorrow in the Netherlands and Belgium. Ordering at the weekend or on a public holiday? Then we ship your parcel on the next working day.
Shipping costs
- Netherlands, Belgium and Germany
- €4.95, free from €50
- Other European countries
- €9.99, free from €99.99
At checkout you choose whether your parcel is delivered to your home or collected from a ServicePoint.
Track your order
As soon as your parcel is on its way, you'll get an email with your Track & Trace code. Sometimes it takes a little while before tracking shows up, which is perfectly normal.
Returns, without the hassle
Sometimes something just doesn't suit you, or your wardrobe. We get that. You have 14 days after receipt to send your order back.
- 14 days to return
- You choose your own carrier
- You see the cost up front
How to start your return
- Open our returns portalEnter your order number and email address.
- Choose your productTell us briefly why you're sending it back. It helps us get better.
- Choose your carrierReceive your return label. No printer? Where available you can choose a QR-code label and have it scanned at the drop-off point.
Send your parcel back in the original packaging, with all accessories. Did you receive a free gift with your order? Please include it. Tip: keep the box until you're sure you're keeping the product.
What does a return cost?
Sending something back because you changed your mind? Then you pay for the return label yourself. You choose the carrier and always see the cost up front, so there are no surprises.
- Netherlands
- from €5.75
- Belgium
- from €6.81
- Germany
- from €7.58
- France
- from €12.44
Our fault? Then we'll fix it
Is the product not as described, damaged, defective, or is there another reason that lies with us? Then it costs you nothing. Send us an email or a WhatsApp message and we'll find the best solution together. You can read more in our warranty policy.
Faulty? Check this first
All our products come with a 2-year warranty. Something wrong with your steamer? We're happy to help.
Steamers need descaling at least once every six months. Even if you don't use your steamer often, or it has stood for a long time with water in the tank, limescale can build up. It can then look as if the steamer is broken, when it is only blocked. Haven't descaled it in the past six months? Do that first, the steps are in our blog.
- Descale your steamerThis often solves it already.
- Still not working?Email or WhatsApp us your order number and a short video in which we can see or hear the fault. That way we can look along and find the fastest solution straight away.
- We take care of the restDid your steamer break because of a manufacturing fault? Then we'll send you a new one free of charge and you can keep the old one.
What the warranty doesn't cover: limescale and user damage. If you switch the steamer on with an empty water tank (dry boiling), a fuse can blow. We see this straight away when we inspect the device, and it counts as misuse. The same goes for drops and other misuse. The warranty only applies when the device really breaks because of a manufacturing fault. Your statutory consumer rights always remain in place.
Laundry perfume and Discovery Set
Laundry perfume and the Discovery Set are hygiene products. We only take them back if they are still unopened, unused and sealed.
Already opened and the scent isn't what you hoped for? Email us and we'll look into it with you. We're here for you.
Your money back
When your return arrives, someone from our team looks at it personally. Does it meet the conditions? Then you choose how you get your money back.
Refund
The amount is usually back on the account you paid with within 1 to 2 working days after processing.
Store credit
Prefer to pick something new? Then you'll receive store credit you can use straight away in our shop.
Quick question?
“Chances are you'll be talking to me. I'm happy to help!”
Charlotte, STEAMRS customer service. You're talking to our team, not a call centre. We usually reply within 24 hours.