Delivery & Returns - STEAMRS

Shipping & Delivery

At STEAMRS, we believe it is important that your order arrives safely - quickly and reliably. That is why we work with the best delivery services, so your package arrives in perfect condition and on time. After all, we do not want steam coming out of your ears because your order got stuck somewhere in the logistics maze!

Below, you can read everything about shipping costs and tracking your package. This way, you can sit back and relax while we make sure your order reaches you safely.

Shipping costs
Shipping costs are calculated automatically during the ordering process.

For orders within the Netherlands, Belgium and Germany we charge a flat shipping fee of €4.95. Shipping is free for orders of €50 or more.

For orders to all other EU countries, we charge a flat shipping fee of €9.99. Shipping is free for orders of €100 or more.

Tracking your order

As soon as your order has been lovingly packed and shipped, you will receive an email with a Track & Trace code. You can use this to check your package status at any time. Please note that it may sometimes take a while for tracking to become visible - this is completely normal.

Shipping times

Orders placed on business days before 23:59 are shipped from our warehouse the same day. Depending on DHL, the package is generally delivered the following day. Orders placed on weekends or public holidays are shipped on the next business day.

Ordering on Friday before 23:59? Your package will still be shipped the same day. It may be delivered on Saturday, but more often DHL will deliver it on Monday. We are not liable for delayed delivery times due to errors or delays by the postal service. This hardly ever happens, and we are incredibly proud of our fast and reliable delivery times.

Returns & Exchanges

Would you like to return or exchange a product? Please notify us within 14 days of receipt in one of the following ways:

Send an email to info@steamers.nl, or submit a return request through your customer account.

After your request, we will send you a return label so that you can easily send the product back.

Return conditions

Electronics (e.g. garment steamers, gadgets & accessories)

Electronics can always be returned within the statutory 14-day return period, as long as the product is in its original condition.

The item must be returned in its original packaging, including all accompanying accessories and in undamaged condition.

Did you receive a free gift with your order? This must also be returned. If not, your return will be rejected.

Is the product outside the return period, but is there a manufacturing defect?
Then this is, of course, covered by our warranty and we will resolve it properly for you right away.

Laundry Perfume & Fragrance Products

Because laundry perfume is a hygiene product, stricter return conditions apply.

We can only accept returns when the product is: unopened, unused and in its original packaging

All items are inspected upon arrival at our warehouse. If a product is not returned in its original condition, the return may unfortunately be refused.

Have you received a product that is defective or incorrect?
Let us know - your experience is our top priority, and we will make sure it is resolved properly.

Return period expired? Your warranty still applies.

After 14 days, we can no longer accept regular returns.
But do not worry: you can always make use of our warranty policy.

Is there a manufacturing defect?
→ Then we will immediately send you a replacement product free of charge.

Not sure whether your issue is covered by the warranty?
→ Send us a message. We are happy to look into it with you and find a suitable solution.