Delivery & Returns

Shipping & Delivery

At STEAMRS, we believe it is important that your order is delivered to you quickly and reliably. That is why we work with the best delivery services, so your package arrives in top condition and on time. After all, we do not want you to get steamed because your order has been left somewhere in the logistical maze!

Below, you can read everything about shipping costs and tracking your package. This way, you can sit back and relax while we make sure your order reaches you safely.

Shipping costs
Shipping costs are calculated automatically during the checkout process. 

For orders within the Netherlands, Belgium and Germany we charge a flat shipping fee of €4.95. Shipping is free on orders from €50. 

For orders to all other EU countries, a flat shipping fee of €9.99 applies. Shipping is free on orders from €100.

Track your order

As soon as your order has been lovingly packed and shipped, you will receive an email with a Track & Trace code. You can use this to check the status of your package at any time. Please note that it may sometimes take a while before tracking becomes visible - this is completely normal.

Shipping times

Orders placed on business days before 11:59 PM are shipped from our warehouse the same day. Depending on DHL, the package is generally delivered the following day. Orders placed during weekends or on public holidays are shipped on the next business day. 

Ordering on Friday before 11:59 PM? Your package will still be shipped the same day. It may be delivered on Saturday, but more often DHL will deliver it on Monday. We are not liable for delayed delivery times caused by errors or delays on the part of the postal service. This almost never happens, and we are extremely proud of our fast and reliable delivery service.

Returns & Exchanges

Would you like to return or exchange a product? Please notify us within 14 days of receipt in one of the following ways:

Send an email to info@steamers.nl, or submit a return request through your customer account.

After submitting your request, we will send you a return label, so you can easily send the product back.

Return conditions

Electronics (e.g. clothing steamers, gadgets & accessories)

Electronics can always be returned within the statutory 14-day return period, provided the product is in its original condition.

The item must be returned in its original packaging, including all accompanying accessories and in undamaged condition.

Did you receive a free gift from us with your order? This must also be returned. Otherwise, your return will be rejected. 

Is the product outside the return period, but is there a manufacturing defect?
Then this naturally falls under our warranty, and we will resolve it promptly and properly for you.

Laundry Perfume & Fragrance Products

Because laundry perfume is a hygiene product, stricter return conditions apply.

We can only accept returns if the product is: unopened, unused and in its original packaging

All items are inspected upon arrival at our warehouse. If a product is not returned in its original condition, the return may unfortunately be refused.

Have you received a product that is defective or incorrect?
Let us know - your experience is our top priority, and we will make sure this is resolved properly.

Return period expired? Your warranty still applies.

After 14 days, we can no longer accept regular returns.
But don't worry: you can always make use of our warranty policy.

Is there a manufacturing defect?
→ Then we will immediately send you a replacement product free of charge.

Not sure whether your issue is covered by the warranty?
→ Send us a message. We will be happy to look into it with you and find a suitable solution.