STEAMRS Warranty Policy
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At STEAMRS, customer satisfaction and quality always come first, and we will do everything we can to keep our customers happy.
All our products come with a 2-year manufacturer's warranty.
Our warranty applies to all products sold through our official website www.steamers.nl, including garment steamers and fabric shavers. This warranty is in addition to, and not a replacement for, the rights customers have under consumer law. Consumers have the right to choose between warranty service and their statutory consumer rights.
Our warranty means that the product will work without defects for up to 2 years after the original purchase date on the official website (www.steamers.nl), provided the product is used only in accordance with STEAMRS's instructions for the product, including the product manual and technical specifications. The warranty applies only to a product the customer bought for their own use, not for resale.
The warranty does not apply to:
(a) products purchased through channels other than www.steamers.nl;
(b) problems that occur more than two years after the original purchase date from STEAMRS via the website;
(c) cosmetic damage, including but not limited to scratches, dents and broken plastic;
(d) damage caused by external causes, such as accidents, abuse, misuse, contact with liquids and fire;
(e) damage caused by using the product outside STEAMRS's instructions for the product, including the product manual, technical specifications, etc.;
(f) a product that has been modified by the customer;
(g) limescale build-up. Steamers must be descaled at least once every six months, even if they are rarely used or have stood unused with water in the tank. Read how to do it;
(h) dry boiling: if you switch the steamer on with an empty water tank, a fuse can blow. We see this immediately when inspecting the device, and it counts as user damage and misuse.
The warranty only applies when the device breaks down because of a manufacturing defect.
If the customer submits a valid claim covered by the STEAMRS warranty, STEAMRS will do the following:
(a) repair the product;
(b) replace the product.