STEAMRS warranty policy for electrical products

At STEAMRS, customer satisfaction and quality always come first, and we will do everything we can to keep our customers happy.

We offer a 1-year manufacturer’s warranty on all our electrical products, except for the Professional Garment Steamers, which come with a 2-year warranty.

Our warranty applies to all electrical products sold through our official website, www.steamers.nl, including garment steamers and fabric shavers. This warranty is in addition to, and does not replace, the rights customers have under consumer law. Consumers have the right to choose whether to seek service under the warranty or under their consumer rights.

Our warranty means that the electrical product will work without defects for up to 1 year from the original purchase date on the official website (www.steamers.nl), provided that the product is used only in accordance with STEAMRS’ instructions for the product, including the product manual and technical specifications. The warranty applies only to products purchased by the customer for personal use and not for resale.

The warranty does not apply to:
(a) products purchased through channels other than www.steamers.nl;
(b) problems that occur more than one year after the original purchase date from STEAMRS through the website;
(c) cosmetic damage, including but not limited to scratches, dents, and broken plastic;
(d) damage caused by external factors, such as accidents, abuse, misuse, contact with liquids, and fire;
(e) damage caused by using the product in a way that does not comply with STEAMRS’ instructions for the product, including the product manual, technical specifications, etc.;
(f) a product that has been modified by the customer.

If the customer submits a valid claim covered by STEAMRS’ warranty, STEAMRS will do one of the following:
(a) repair the product;
(b) replace the product.