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View moreFrequently Asked Questions
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Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a track & trace code. This allows you to track the status of your order and see the expected delivery date.
How can I contact customer service?
Our customer service team is always ready to assist you. You can contact us via email at info@steamers.nl We aim to respond to your message within 24 hours.
How can I return my product?
To initiate a return, log into your customer account and report a return, or email to info@steamers.nl and we'll send a return label to you!
Do you accept different payment methods?
Yes, we accept several payment methods, including iDeal, Klarna, credit card and PayPal. So you can choose the payment method that suits you best during checkout.
What are the shipping costs for my order?
For orders under €50, we charge €4.99 in shipping costs. For orders over €50, we do not charge any shipping costs.
What is the delivery time of my order?
For the Netherlands and Belgium, orders placed before 6 p.m. will be delivered the next day. For other countries, delivery time depends on the shipping company. Read all about our shipping & delivery here. We will send you shipment updates via email with the latest information about your order. Orders placed over the weekend will be delivered on Monday. We strive to deliver that fast!
What if my order arrives damaged or defective?
We strive to provide quality products, but if your order arrives damaged or defective, please contact us immediately. Please send us pictures of the damage or defect, along with your order number. We will solve the problem for you as soon as possible! We are here for you!
Can I change or cancel my order after I place it?
We understand that you may want to change or cancel your order. Please contact us as soon as possible at info@steamers.nl with your change or cancellation request. We will do our best to accommodate your request, but please note that orders that have already been shipped may not be able to be changed or cancelled.